The simple work is automating. What your clients are buying now is judgment — and proof of execution. We give you the accountability layer that defends the contract.
Every conversation scored — human and AI — against the ten-lens rubric, not a hand-picked sample.
QA as a performance lift, not punishment — recurring themes per agent and team, ready for 1:1s.
Your client's documented procedures, scored per call and per step — deviations clustered into fixable patterns.
Recording disclosure, PII handling, regulated-industry rule sets — every flag with its evidence and reasoning.
Run the audit and QA layer as your own offering. Reports render under your logo, your colors, your narrative voice — and you present them to your clients as proof of execution. We stay invisible.
You run the audit and QA layer as your own offering. Every artifact — the audit, the QA report, the executive briefing — renders under your logo, your colors, and your narrative voice. You present them to your clients as proof of execution while we stay invisible underneath.
Clients now ask what you measure, not just what you handle, and a small manual sample can't defend a contract against that question. We score every conversation — human and AI — against a ten-lens rubric, so coverage is complete rather than a hand-picked sliver.
Both are scored against the same ten-lens rubric and against the actual customer outcome, not just whether a call was handled. Human and AI conversations run through identical scoring, so you can compare them fairly and coach against the same bar across your whole floor.
We take your client's documented procedures and score them per call and per step. Deviations don't stay as one-off notes — they're clustered into fixable patterns, so you can see which steps agents skip most often and turn that into targeted coaching instead of guesswork.
Yes. Client-ready compliance reports cover recording disclosure, PII handling, and regulated-industry rule sets, and every flag ships with its evidence and the reasoning behind it. That way a compliance finding is defensible when you present it to a client, not just an unexplained score.
20 minutes. Your QA model. No pitch deck.