The caller decides: leave a voicemail, try again later — or call the next result on Google. Most choose the last one. We find where calls and follow-up leak revenue, and design the coverage that stops it.
Any call that doesn't reach a resolution — a ring-out during the lunch rush, an after-hours call with no coverage, a voicemail nobody returns, or a callback that never happens. We audit ring-outs, after-hours volume, voicemail abandonment, and callback follow-through to find where each one leaks revenue.
It multiplies your missed calls per week by 52, by your close rate on answered calls, by your average job or customer value. That gives a rough annual revenue-at-risk estimate you can adjust with three sliders. It's an illustrative figure — your actual call data replaces the estimate during the audit.
A missed lead is usually lost forever — they call the next result on Google and book there instead. A missed existing customer is a trust hit rather than a lost sale. Because the two behave differently, they need different fixes, so we separate them in the leak map.
No. The fix is a coverage design. We decide who answers — a person, an AI agent, or both — per hour and per call type from your actual demand pattern, then design the fallback path: routing, texts, and callbacks with timers and owners. An answering service alone doesn't do that.
We build a recovered-call log and a booked-appointment delta — before versus after, in your own numbers. Rather than activity metrics, you see which calls were recovered and which turned into booked work, so the coverage design is accountable to real outcomes.
20 minutes. Your call data. No pitch deck.